Frequently Asked Questions

How can I make my order payment?

It’s easy to buy the item you want at nyjacket. American Express, Discover, Visa, and MasterCard are all accepted.

Can I change my order once I’ve placed it?

Yes, you have 24 hours to make changes. If you need help, please get in touch with our customer service.

Where can I find out about my order?

An email with all of your order details, such as item prices, order number, and delivery costs, will be sent to you.

Do you offer international shipping?

All US states are eligible for free shipping except P.O. boxes, APOs, FPOs, and DPOs. Please send an email to sales@nyjacket.com with any specific inquiries.

Does shipping cost anything?

Indeed! Shipping is free inside the United States.

Is placing an online order safe?

Of course! We use SSL encryption to protect your private information.

How long will it take for the ordered things to arrive?

Timetable to help you with your purchase:

Order Cutoff Time: 12:00 PM (GMT: 08:00) Pacific Standard Time
Order Handling Time: 2-3 Days (Monday To Saturday)
Transit Time: 8-9 Days (Monday To Saturday)
Estimate Delivery Time: 10-12 Business Days

How can the request be approved or confirmed?

After placing your order, you will receive an email confirmation a few minutes later.

What happens if my order arrives with an issue?

Get in touch with our Customer Service Team if you run into any problems. For further information, please see our return and exchange policy.

How do I carry out my order?

You will receive an email with tracking information once your order is re-laid. Our website also allows you to track your order.

Can I swap my item for another one?

Indeed! Get help from our customer support if you want to swap your goods.

Who is going to pay for the delivery of the exchange?

The customer will solely bear the cost of shipment.

If I’m not happy with the goods, may I return them?

You can return your item within 30 days of delivery for a complete refund if you’re unhappy.

Do you accept returns for things that are defective?

Both defective and non-defective products may be returned to us.

Is it still returnable if the tag is taken off?

The items must be in their original state, unused, and with all their tags still on them.

Do you require evidence of damage?

Yes, within 30 days of receiving the item, report any defects or damages with photographic proof.

How may my order be canceled?

You have 24 hours to cancel your order. You must get the item and then request a return if it has already been processed.

Do your measurements match those on the size chart?

Yes, the size chart and our sizes match exactly. To find your perfect fit, use it with confidence.

Do you provide personalized sizes?

For suits, custom sizes are limited.Are the measurements in millimeters or inches?
To keep things simple, we give sizes in both inches and centimeters. For further details, see our size guide.

How would the return procedure work?

Following confirmation, our staff will provide you with a return authorization number and make it simple for you to send the item back to us.

What is the policy about returns?

You can return your item for a full refund within 30 days of delivery.

How does the authorization number for returns operate?

You should attach the return authorization number to the shipping box and return the item to our warehouse as soon as you get it.

Do I have to cover the cost of return shipping?

Yes, return courier fees are not included even if orders are shipped for free.

How can I get my money back?

Within 6-7 business days of receiving the merchandise, you will receive your reimbursement in the original payment method.

Is there a restocking fee?

We don’t charge restocking fees for items that are returned.

What is your preferred courier service?

For international mailings, FedEx and DHL are our preferred options.

Do you have any retail establishments?

nyjacket only sells online; we don’t yet have any physical locations.

Will there be customs fees for me?

We detect smaller amounts and classify items as gifts to save customs fees while meeting your nation’s regulations.

How can I ask more questions about nyjacket?

For particular inquiries, please chat with us directly or email sales@nyjacket.com, our customer care department.

Contact us:

Please contact our customer service with any inquiries or needs.