Return Policy

We allow product exchanges and returns within 30 days of delivery if you have concerns or are facing inconvenience regarding your purchase. Please contact our customer service staff via email and provide them with the necessary details they require to process your request.

Note:

Please note that you are not eligible for returns or refunds in the following scenarios:

  • After exceeding the 30-day timeframe.
  • You change your mind or have a change of thought.
  • In case of a damaged product or mishandling by the purchaser.
  • Orders containing multiple items of identical products in the same or different sizes are not viable for return or refund.
  • If the purchaser used the product and it is not in its original form.

Custom Duties

Each country varies in its customs duties, laws and regulations. For the ease of buyer, we mark all of our shipments as Free Shipping and send it as a gift to help the buyer to not suffer paying several custom duties. However, all the shipments or items that we ship do charge the shipment accordingly.

Note: the item is not free neither the shipping of the parcel. Incase the state charges any custom duties on the parcel, the buyer is liable to pay all the duties not the seller.

What is the restocking fee?

We offer free shipping as a good gesture, but it costs us, and when you decide to return the product, we have to charge a restocking fee that depends on the item’s size, type, and weight.

Adjust/Cancel Order Tunings

Easy Order Cancellation

You have 24 hours to request that your order be canceled. If you cancel your order after 24 hours, 35% of the total amount you paid will be immediately deducted. If the order is canceled 5 days before delivery, 50% of the total paid will be immediately deducted. After 5 days of order confirmation, there won’t be any cancellations. After the order has been sent, cancellation requests won’t be considered.

Well-Organized Funds

You will receive a programmed refund using the method of payment you originally used within 3-5 business days after approval.

*Please be aware that it can take some time for your bank or credit card company to complete and post the refund.

Email us at sales@nyjacket.com if your return was accepted more than seven business days ago.

Refund amount approval

You will get an automated refund within 5 business days of approval using the original payment method.

Contact us:

Please contact our customer service with any inquiries or needs.